Support Team Lead

Required work experience: 5+ years

Employment: full-time

Location: remote

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We're looking for a Support Team Lead to strengthen our team

We develop easy-to-use video- and photo-editing software that works for everyone – even beginners. Everything we do is about taking care of our users and making their experience as smooth and enjoyable as possible.

The Movavi Support Team helps customers with all kinds of questions – from the simple to the more technical. We value speed, quality, and genuine care for people – that’s what keeps our service level so high.

Right now, we’re looking for a Team Lead who will help manage the team, support and grow our specialists, keep key metrics on track, and build a world-class customer service experience with us.

Why we love Movavi

And why you’ll love it too

We may work in different countries, but we’re all focused on the same thing – creating easy-to-use software that brings joy to millions of people worldwide. Take a look at who we are and what matters most to us.

Learn More About Us

What you'll get to do:

  • Lead your shift: manage workloads, monitor SLA and KPI performance
  • Guide your team: keep motivation, efficiency, and professional growth high
  • Track key service metrics, analyze performance, and find ways to improve
  • Hire, onboard, and train new team members
  • Take part in internal projects within the department
  • Collaborate with other teams across the company on cross-functional projects

Required skills:

  • Experience in leadership or mentoring
  • Experience working with Helpdesk systems
  • Understanding of customer service metrics and experience managing SLA/KPI
  • Basic data analysis skills (Excel, Google Sheets)
  • Experience managing a team: workload distribution, goal setting, and task control
  • Strong customer focus and communication skills
  • Ability to manage conflict
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What we offer:

  • Confirmed employment from day one
  • Remote work from anywhere in the world or at our office
  • Flexible work schedule
  • Corporate events and team-building activities
  • A personalized approach to professional growth and development within the company
  • A team of professionals ready to mentor and share their knowledge and experience

We’re here to answer your questions

Telegram: cvfordasha

 
<p><strong>Dasha Mishina, Recruiter</strong></p>

Dasha Mishina, Recruiter

8 AM – 5 PM (GMT)

Mon – Fri

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